I have a toll tag. Why did I get a bill?
Your tag may not have been detected, and your license plate does not match an existing account. It is also possible your account balance was too low to cover the cost of your tolls. Contact the TxTag Customer Service Center so we can move your tolls to your TxTag account and update your information, including your license plate number.

If you get a toll bill from another toll agency, you will need to resolve payment directly with that agency. Please contact your toll agency’s customer service center to determine if this is the case.

North Texas Tollway Authority (TollTag) 1-877-991-0033
Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
Central Texas Regional Mobility Authority 1-888-811-4565

You can avoid the inconvenience and ensure you pay the lowest toll rates across the state by installing a TxTag in all vehicles and by adding the license plate information for each vehicle on your TxTag account.

I am a TxTag customer. Why did I receive a Notice of Toll Violation?
If you do not pay a bill on time, or have insufficient funds in your account to cover all tolls, you may receive a violation notice. If you receive a Notice of Toll Violation, call the TxTag Customer Service Center immediately.

If you get a toll violation from another toll agency, you will need to resolve payment directly with that agency. You can avoid this inconvenience by calling the TxTag Customer Service Center to ensure your account information is up to date, including your license plate number.

What do I do if I receive a Notice of Toll Violation?
If you receive a Notice of Toll Violation, contact the TxTag Customer Service Center immediately. If you are not a TxTag customer, your violation notice will include instructions on how to become a customer while resolving your violation.

Someone else was driving my car at the time of the violation. Do I have to pay?
Yes. Under Texas law, owners of vehicles are responsible for any toll violations regardless of who was driving at the time.

Can I dispute a toll violation?
Notices of Toll Violation are sent to the owner of the vehicle. There are three exemptions to this responsibility, which must be submitted in writing before the violation can be waived. The exemptions are:

• the vehicle was sold or transferred to another party before the violation occurred;
• the vehicle was leased or rented; or
• the vehicle was reported stolen before the violation occurred.