I have a toll tag. Why did I receive a Notice of Toll Violation?
A Notice of Toll Violation will be mailed to you if a bill is not paid on time. In addition, you may receive a Notice of Toll Violation if you did not have enough money in your account to
cover the cost of your tolls.
You may not receive bills for driving on Texas Tollways in a timely manner, potentially resulting in violations, if your address information on file with the Texas Department of
Motor Vehicles (TxDMV) is incorrect. Please consult the Vehicle Registration page for
more information on this issue and its resolution.
Finally, if your tag was not detected and the license plate on file for your tag does not match the license plate on your vehicle, a Notice of Toll Violation could be issued. Contact
the TxTag Customer Service Center so we can move your tolls to your TxTag account and update your information, including your license plate number. If you get a toll bill from
another toll agency, you will need to resolve payment directly with that agency:
North Texas Tollway Authority (TollTag) 1-877-991-0033
Harris County Toll Road Authority (EZ TAG) 1-281-875-3279
Central Texas Regional Mobility Authority 1-888-811-4565
You can avoid the inconvenience and ensure you pay the lowest toll rates across the state by installing a TxTag in all vehicles and by adding the license plate information for each
vehicle on your TxTag account.
How can I resolve a violation?
A Notice of Toll Violation is due thirty days from the date the notice is created. Due to the extra cost associated with maintaining these accounts, a $5.00 Administrative fee is added to
each transaction on the Violation account. If the notice is not paid in the thirty day timeframe, the $5.00 Administrative fee is removed and the transaction is sent to our collection agency,
see below for more information on these transactions.
You can resolve violations by logging in here, or by contacting the Customer Service Center. The address
and phone number of the CSC are listed in the left menu. To review or pay violations online, please log in to our secure website by entering the Account or Reference Number and Transaction
or Violation Number located on the Notice of Toll Violation.
If you have more than one Notice of Toll Violation, please check the Account Number listed at the top of each notice or the Reference Number listed at the bottom of each notice. If you
find more than one Account or Reference Number, you will need to log in with each number to resolve all of your violations.
What if I have a transaction or transactions that have been sent to collections or Court?
Texas Tollways wants to provide all customers with the opportunity to keep their accounts in good standing. A Notice of Toll Violation is due thirty days from the date the Notice is created.
If payment is not received in this timeframe, the account is referred to our collection agency, NCO. Once this happens the CSC can only assist customers who wish to settle the full
amount due.
If you have received a collections notice or phone call, please contact NCO directly at 1-866-934-7381 to resolve the balance due. NCO can offer payment plans to assist with the
repayment of balances.
Please note that if transactions in collections are not paid, the violation is eligible to be prosecuted in court and additional fees and court fines may be added for each transaction.
If you have received a Notice to Appear from a Court of Law for a toll violation, you must contact that court for resolution. Once a toll violation case has
been filed with a Court of Law, neither the Customer Service Center nor NCO are able to resolve these transactions, they must be settled through the applicable court.
Someone else was driving my car at the time of the violation. Do I have to pay?
Yes. Under Texas law, owners of vehicles are responsible for any toll violations regardless of who was driving at the time.
Can I dispute a toll violation?
Notices of Toll Violation are sent to the owner of the vehicle. There are three exemptions to this responsibility, which must be submitted in writing before the violation can be waived.
The exemptions are:
- the vehicle was sold or transferred to another party before the violation occurred;
- the vehicle was leased or rented; or
- the vehicle was reported stolen before the violation occurred.
