Why do I have multiple accounts?
If you have a TxTag Account and your account balance falls below zero, a Pay By Mail Account will be created for you and you will receive a bill in the mail the next time you drive on the toll road. Should you fail to pay your Pay By Mail bill, those transactions will convert to a violation, and a Violation Account will be created for you.

TxTag Account holders should call the TxTag CSC to resolve their accounts. Online account management is not available on accounts that have been suspended due to a negative balance.

How do I update the information on my TxTag account? What if I change license plates?
You can update your address and phone numbers by logging into your account or by calling the TxTag Customer Service Center. To update your license plate, please call the TxTag Customer Service Center at 1-888-468-9824 (International: 001-512-874-9998).

What should I do if my tag is lost, stolen, or damaged?
Call the TxTag Customer Service Center immediately. Until you notify us, you are liable for any tolls, fees and charges on your account. Please note that there may be a charge to replace lost or stolen tags.

How do I check my account balance?
You can check your account balance on this website by logging into your account or by calling the Customer Service Center.

Can I have more than one vehicle on an account?
Yes. You can manage multiple vehicles on a single, registered TxTag account. This includes both motorcycle and sticker tags. If you need more than five tags on one account, you will need to set up a commercial account by calling the TxTag Customer Service Center.

How do I add additional vehicles to my TxTag account?
You can add vehicles to an existing registered account and request more tags from the TxTag Customer Service Center either online, by phone or by mail. Be sure to have your existing TxTag account number available.

If you need to combine separate accounts into one account, please contact the TxTag Customer Service Center and a representative can assist you.

I added a vehicle to my account. Should I request a tag for the vehicle I just added?
Yes. If you add a vehicle to your TxTag account, you should then request that a tag be mailed to you. You may do this online by logging in to your account and selecting "Request Tag or Card" under the "Tag and Card Info" menu item on the left-hand side. You can also call 1-888-468-9824 (International: 001-512-874-9998) to request a tag.

Can I activate my TxTag online?
If you order a tag online or from a Customer Service Representative, it will arrive already added to your account, activated, and ready to install on your vehicle immediately. To manage your account or tag(s) online, simply login.

Will you send me a monthly statement?
If your account is registered, you may request free emailed monthly statements. Monthly statements are also available by mail for a fee ($1.00 for every 5 pages or portion thereof).

What if I have funds in my TxTag account, but I want to pay cash at a toll plaza?
If you choose to pay cash at a toll booth or coin machine, no funds will be deducted from your TxTag account.

What happens if I lose my TxTag Account Management Card?
You can request a replacement Account Management Card either online or by contacting the TxTag Customer Service Center.

How do I know what my low balance threshold is?
This information can be found in Attachment A —Account Parameters of the License and Use Agreement.